Privacy Policy

Last updated: August 2026

Infinite Cyberspace Hub (“we”, “us”, or “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Kenya Data Protection Act, 2019 and internationally recognised standards including the principles of the EU General Data Protection Regulation (GDPR).

1. Data Controller

Infinite Cyberspace Hub
Kisumu, Kenya
Email: infinitecyberspace.info@gmail.com
Phone: +254 768 741 052

2. Information We Collect

  • Identity and contact data (name, email, phone, company name)
  • Technical data (IP address, browser type, device information)
  • Support ticket data (issue descriptions, screenshots, system details)
  • Payment confirmation details (M-Pesa references – we do not store full card or M-Pesa PIN data)
  • Communication records when you contact us

3. How We Use Your Data

We process personal data only for legitimate purposes:

  • To provide cybersecurity and IT support services
  • To respond to enquiries and manage support tickets
  • To process payments and activate packages
  • To improve our services and website
  • To comply with legal obligations under Kenyan law

4. Legal Basis for Processing

We process data under the Kenya Data Protection Act, 2019 on the following bases: consent, performance of a contract, legitimate interests, and legal obligation. Where we rely on consent, you may withdraw it at any time.

5. International Data Transfers & Recognition

We primarily process and store data within Kenya. Where data is transferred internationally (for example cloud hosting providers), we ensure appropriate safeguards are in place consistent with the Kenya Data Protection Act and internationally recognised standards such as GDPR adequacy principles, Standard Contractual Clauses, or equivalent protections.

6. Data Security

We implement appropriate technical and organisational measures including encryption, access controls, network segmentation, and regular security assessments to protect personal data against unauthorised access, loss, or destruction.

7. Your Rights

Under the Kenya Data Protection Act, 2019 you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Request restriction of processing
  • Data portability (where applicable)
  • Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)

To exercise these rights, contact us at infinitecyberspace.info@gmail.com.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, accounting, or reporting requirements.

9. Cookies

Our website may use essential and analytics cookies. You can control cookies through your browser settings.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

11. Contact

For any privacy-related questions or to exercise your rights:
Email: infinitecyberspace.info@gmail.com
Phone: +254 768 741 052