Frequently Asked Questions

Clear answers about protection packages, response times, and how we work.

How fast do you respond to critical incidents?

Critical incidents on Standard and Premium target response under 15 minutes. 24/7 SOC is included on those packages.

Basic vs Standard vs Premium?

Basic (KES 12,900): foundation controls, business-hours support. Standard (KES 25,900): adds 24/7 SOC, stronger XDR/cloud/email, priority response. Premium (KES 38,900): adds quarterly pentests, dedicated contact, IR retainer.

How do we pay?

Lipa na M-Pesa from the Packages page (STK prompt). Never share your PIN in chat. If STK fails, WhatsApp +254 768 741 052.

Do you support on-site visits in Kisumu?

Yes. Remote first; on-site in Kisumu and surrounding areas when needed.

Microsoft 365 and Google Workspace?

Yes — hardening, MFA, collaboration security, and monitoring where included in your package.

Is there a free consultation?

Yes — 20–30 minutes, no obligation. Book here or WhatsApp us.

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